Terms of Service
Last Updated: December 27, 2025
Welcome to Plugg. These Terms of Service (“Terms”) outline the rules for using the website https://plugg.ng/ (the “Site”) operated by Plugg Solutions (“we,” “us,” or “our”), located in Osun State, Nigeria. By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.
Acceptance of Terms
You accept these Terms by using the Site. We may update them; continued use constitutes acceptance of changes.
Description of Service
Plugg is an ecommerce platform selling consumer goods. We provide online shopping, order processing, and delivery services.
User Requirements and Obligations
You must be at least 18 years old or have parental consent to use the Site. You agree to:
- Provide accurate information.
- Not use the Site for illegal purposes.
- Not infringe intellectual property.
- Not transmit viruses or harmful code.
Prohibited activities include fraud, harassment, or unauthorized commercial use.
Account Creation
To purchase, you may need an account. You are responsible for maintaining confidentiality and all activities under your account.
Payment Terms
Prices are in Nigerian Naira. We accept credit cards, bank transfers, and other methods. Payments are processed securely. All sales are final unless stated otherwise in our refund policy.
Refunds/exchanges: Returns within 7 days for defective items, subject to inspection. To initiate a return, contact us within 7 days of receipt. Items must be unused, in original packaging, with proof of purchase. Shipping costs for returns are your responsibility unless the item is defective. Refunds will be processed to the original payment method within 14 days of receiving the returned item. We reserve the right to refuse returns that do not meet these criteria.
Shipping and Delivery
We ship within Nigeria. Delivery times are estimates; we are not liable for delays beyond our control.
Intellectual Property
All content on the Site (text, images, logos) is owned by us or licensors. You may not reproduce or distribute without permission.
User-Generated Content
If you submit reviews or content, you grant us a license to use it. You warrant it does not infringe rights.
Privacy
Your use is subject to our Privacy Policy, which describes data handling.
Limitation of Liability
The Site is provided “as is.” We disclaim warranties. We are not liable for indirect, consequential, or punitive damages. Liability is limited to the purchase price of products.
We are not responsible for third-party links or services.
Indemnification
You agree to indemnify us from claims arising from your violation of these Terms or law.
Termination
We may terminate your access for violations, without notice.
Dispute Resolution
These Terms are governed by Nigerian law. Disputes shall be resolved in courts in Osun State, Nigeria. We encourage informal resolution first via info@plugg.ng.
Force Majeure
We are not liable for failures due to events beyond control (e.g., natural disasters, strikes).
Miscellaneous
If any provision is invalid, others remain. No waiver unless in writing.
Contact Us
Plugg Solutions: info@plugg.ng