Privacy Policy

Last Updated: December 27, 2025

Plugg Solutions (“we,” “us,” or “our”) operates the website https://plugg.ng/ (the “Site”). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site. We are committed to protecting your privacy and complying with the Nigeria Data Protection Act (NDPA) and the Nigeria Data Protection Regulation (NDPR).

What Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about the web pages or products you view, referring websites or search terms, and how you interact with the Site. We refer to this as Device Information.

We collect Device Information using technologies such as cookies (data files placed on your device), log files (tracking actions on the Site, including IP address, browser type, ISP, referring/exit pages, and date/time stamps), and other tracking tools.

When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers, bank details, or other accepted payment methods), email address, and phone number. This is called Order Information.

We may also collect other information such as preferences or feedback you provide. By Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

Legal Basis for Processing

We process your Personal Information based on your consent, to fulfill contracts (e.g., processing orders), for legitimate business interests (e.g., fraud prevention), or to comply with legal obligations under Nigerian law, including the NDPR and NDPA.

How We Use Your Personal Information

We use Order Information to:

Fulfill orders (processing payments, arranging shipping, providing invoices and confirmations).
Communicate with you.
Screen for potential risk or fraud.
Provide information or advertising about our products or services (if aligned with your preferences).

We use Device Information to:

Screen for risk and fraud (e.g., your IP address).
Improve and optimize the Site (e.g., analytics on customer behavior).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above, such as payment processors, shipping providers, and analytics services like Google Analytics (see Google’s privacy policy at https://www.google.com/intl/en/policies/privacy/). We may also share it to comply with laws, respond to legal requests, or protect our rights.

We do not sell your Personal Information.

Behavioral Advertising

We use your Personal Information for targeted ads or marketing that may interest you. You can opt out via links from services like Facebook, Google, or Bing.

Your Rights

As a resident of Nigeria, you have rights under the NDPA and NDPR, including:

Access to your Personal Information.
Correction or update of inaccurate data.
Deletion of your data (subject to legal requirements).
Objection to processing.
Data portability.
Withdrawal of consent.
Lodge complaints with the Nigeria Data Protection Commission.

To exercise these rights, contact us at info@plugg.ng. We process requests within reasonable timeframes as required by law.

Note: Your information may be transferred and stored outside Nigeria, but we ensure adequate protection measures.

Data Retention

We retain Order Information for our records unless you request deletion, except where required for tax, legal, or accounting purposes.

Data Security Measures

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, loss, or breach, in compliance with Nigerian data protection laws.

Minors

The Site is not intended for individuals under the age of 18.

Cookies

We use cookies for functionality, analytics, and advertising. You can manage cookie preferences via your browser settings. For details, see our Cookie Policy section below.

Cookie Policy

Cookies help us track visits and improve user experience. We use essential cookies for site operation, performance cookies for analytics, and targeting cookies for ads. You can opt out or delete cookies, but this may affect site functionality.

Changes

We may update this Privacy Policy to reflect changes in practices or legal requirements. Updates will be posted here with the new effective date. We encourage periodic review.

Contact Us

For questions, contact our Data Protection Officer at: info@plugg.ng.

If unsatisfied, you may complain to the Nigeria Data Protection Commission.